THE ART HEADHUNTER BLOG
Business
and Career Advice Told in Ripping Tales from ART's Decades of
Experience
Navigating
the Swiftest Currents in Executive Search and Recruitment, at
Home & Abroad
Your
Harbor Pilot: Bob Otis
| Need
A Good Executive Search Firm? |
| White
Papers |
|
Gemini's
Report on ART Worldwide
|
.pdf |
| Gemini's
Report on ART's USA Recruitment |
.pdf |
Grok's
"Thorough Review of Atlantic Research Technologies
(ART)"
|
.pdf |
|
Grok's
Report on ART's USA Recruitment
|
.pdf |
Gemini's
Review of ART's Blog
|
.pdf |
|
|
Audio
Podcasts
|
|
| Gemini's
Audio Podcast: "Decoding Top Talent Inside Atlantic
Research Technologies"
|
.mp3 |
| Gemini's
Audio Podcast: "ART's High Precision Headhunting
Model" |
.mp3 |
Gemini's
Audio Podcast: "The Human Art of Headhunting"
|
.mp3 |
|
HR
Tips: Hiring an Employer of Record (EOR)
or Agent of Record (AOR)
for
Your Foreign Employee
This is one of those articles
where I remind the reader that we here
at ART are only headhunters who know
executive search recruitment very
well, but only executive search
recruitment, and that in no way are we
qualified to replace your Human
Resources or Legal departments.
Do I now have to say that
this article is "for entertainment
purposes only - do your own research?"
OK, let's do that.
In the United States,
unfortunately, many huge, middle and
small U.S.
firms have developed a bad
habit of hiring full-time,
100%
dedicated employees
as
legal subcontractors. Yes, I
know that there are many
exceptions, but I’m not
referring to entrepreneurial
people with multiple clients who
like
running their own consulting
business.
This
habit is helped by the fact
that in most U.S. states it is
perfectly legal for an
individual to register as a
business and to simply invoice
the client (employer). Normal
factors
of employment, like the
accounting for income, payment
of
taxes and
social security, and
making
allotments
for pensions,
health benefits, etc., are in
this model the sole
concern
of the subcontractor
(employee), not the client
(employer).
In
our 40 years doing executive
search in the U.S., our
firm has never
had
a client come to us, asking us
to find U.S. employees who
would work as
self-employed
subcontractors.
However, for foreign hires,
this does sometimes come up.
The employer simply does not
want to hire lawyers and
accountants here
and
abroad to
set up legal entities in a
certain country, but they do
need a dedicated employee
there on the ground. Often
these roles involve sales and
business development, but it
could be for any role.
Sometimes
they do plan to set up a legal
entity in the future, but only
after local employee #1 has
built the market and given HQ
confidence to make the
investment.
But
when I hear a Human Resources
Manager tell me, “Yeah, and
what we want
to do
is, at the end of the month,
we’ll
just wire the person’s pay,” I
feel a
burst of
stomach acid well
up from
my gut,
momentarily causing me to
clear my throat before responding.
OK, here we go again.
-
First
thing, are you sure that
you want to hire someone
in such a tenuous status?
From a recruiting
standpoint, it is not
everyone’s favorite choice
to set up a business to
just get a job. So that
takes off the table most
of the best possible
candidates, who are
already working
successfully at your
firm’s competitors,
getting normal
compensation, benefits, opportunities
for corporate promotion, etc.
-
In
some countries, it’s easy
and not too problematic to
set up a self-employment
company, and some people
would like the opportunity
to do so. But in
some countries it is near
illegal for a person to
register as a business in
which the person
only serves
one client. The
myth of self-employment is
in those jurisdictions
regarded by authorities as
an attempt to deceive.
That pronouncement
could
have legal
repercussions
on the local citizen and
the client (employer) and
perhaps also
on
local customers,
suppliers, and partners.
-
There
could be significant legal
risks for the
subcontractor if something
goes wrong in the business
dealings between the
client/employer, the
subcontractor/employee and
the local customer. One
example might be that
product sold to the
subcontractor arrives from
the U.S. client too
late, defective,
in poor quality, etc., and
the local customer sues.
Sues whom? The
subcontractor/ employee, because
there is no other
legal
business entity.
-
In
some countries, especially
in some
countries in western
Europe, it simply is not
professionally well
regarded to be in this
kind of employment status.
Again, the best candidates
might refuse the job.
In
the event that the target
country does not allow for
easy U.S.-style self
employment status, then the
U.S. employer could have a
variety of problems when
“simply hiring and wiring
payment.” The company might
find a person who is willing
to accept payment in that
manner and s/he might claim to
take responsibility for
legalities, such as accounting
for income, paying taxes, make
allotments for pensions, etc.
to his or her national
jurisdiction. But what if
the person does not
fulfill national legal
requirements and just
receives payment from the
foreign company? That
person might be taking a
perilous legal shortcut and
just take the money and not
report it, avoiding taxes. Maybe
s/he
was sincerely willing to set
up a company but found that
too much cost or paperwork
would be involved, so s/he
might let things go too far
without taking care of legal
mandates.
Fast
and easy shortcuts can cause a
significant
risk
to the U.S. employer, but one
way of avoiding some of these
problems is to hire a local
firm as the Employer
of Record
or Agent
of
Record.
That firm would be officially
the employer of your
subcontractor. You would remit
salary to that firm, along
with their service fees, and
their responsibility would be
to pay your local person and
to account for taxes, pensions
and other mandated local
benefits.
What
does that service provider do?
They might be a local law
firm. They might be a local
accounting firm. In fact, in
some countries, they might
conduct legal business in any
sort of trade.
Companies
might decide to use a
foreign payroll company or
perhaps a foreign office of a
large U.S. payroll company as
the “Employer of Record” or
“Agent of Record” when they
hire a person in another
country. Typically the payroll
companies
(nómina
companies, in some
Spanish-speaking countries)
are contracted
for
local sales managers or sales
representatives, where a
company sees a need to hire a
person to maintain or grow
their business, but the
company does not want to set
up a legal entity in that
country.
In
any case, if you do choose the
route of using a payroll
company as the EOR or AOR,
then it is imperative that you
try your best to vet them,
including their corporate
history, legal entity in the
target country, and their
processes and assurances to
both you and your
subcontractor (employee).
When
a U.S. company wants to hire
through a third‑party Employer of Record (EOR)
or Agent of Record (AOR),
the
due‑diligence process should
focus on these broad areas:
|
What
to evaluate
|
Why
it matters
|
How
to verify
|
|
Legal
& regulatory
compliance
|
The
EOR/AOR becomes the legal
employer in the worker’s
country, so it must obey local
labor, tax, social‑security,
immigration and data‑privacy
rules. Non‑compliance can
generate fines, back‑pay, or
even force the employee’s
termination.
|
•
Ask for a copy of the
provider’s standard employment
contract for each jurisdiction
you’ll use.
•
Request evidence of
local registrations, tax IDs,
and any required licenses.
•
Check that the
provider tracks statutory
benefits, leave entitlements
and termination procedures.
•
Verify GDPR / local
data‑protection safeguards
(especially if employee data
will be stored in the
provider’s systems).
|
|
Financial
stability & insurance
|
If
the EOR fails to remit payroll
taxes or provide statutory
benefits, the client can
become liable. Insurance
protects against
wrongful‑termination claims,
workers‑comp, and other
employer liabilities.
|
•
Review audited
financial statements or
credit‑rating reports.
•
Confirm that the
provider carries
employer‑liability,
workers‑comp, and professional
indemnity insurance covering
all operating jurisdictions.
•
Look for a “financial
guarantee” clause in the
service agreement.
|
|
Operational
capability &
technology
|
You
need a seamless on-boarding
experience, timely payroll
runs, and easy access to
employee records. Poor ops
lead to delayed paychecks,
compliance gaps, and unhappy
talent.
|
•
Demo the provider’s
HR/payroll portal – check that
it supports local pay cycles,
currency conversion, and
electronic payslips.
•
Ask about the
provider’s process for
handling visas/immigration,
local benefits enrollment, and
tax filings.
•
Verify that the
platform integrates with your
existing HRIS or accounting
system.
|
|
Coverage
& local expertise
|
Not
all EORs operate in every
country, and expertise can
vary dramatically.
|
•
Confirm the exact
list of countries where the
provider has a legal entity or
partner network.
•
Request client
references (ideally in the
same jurisdiction) and ask
about the provider’s
responsiveness to local
regulator inquiries.
|
|
Governance,
security &
certifications
|
Strong
governance reduces risk of
data breaches and ensures
consistent service quality.
|
•
Look for ISO 27001,
SOC 2 Type II, or comparable
security.
•
Review the provider’s
data‑retention and deletion
policies.
•
Ensure the contract
includes clear SLA metrics
(payroll run‑time,
issue‑resolution windows) and
penalties for missed targets.
|
|
Contractual
terms & exit strategy
|
You
need to know exactly what
you’re buying and how you can
end the relationship without
exposing yourself to
liability.
|
•
Examine fee
structures (setup, monthly,
per‑payroll, termination
fees).
•
Ensure the agreement
spells out who owns employee
data after termination and how
the employee can be
transferred to your own entity
or another EOR.
•
Confirm that the
provider will cooperate with
any audit or regulatory
request involving your
employees.
|
|
Reputation
& client base
|
Established
providers tend to have refined
processes and fewer hidden
pitfalls.
|
•
Research online
reviews, press releases, and
case studies.
•
Ask the provider for
a list of notable customers
(especially other U.S. firms
hiring abroad).
|
Quick Due‑Diligence Checklist
- Company
background – years in business,
ownership, financial health, insurance
coverage.
- Jurisdiction
coverage – confirm legal
presence or vetted partners in each target
country.
- Compliance
documentation – sample contracts,
proof of local registrations, tax filing
procedures.
- Security
& certifications – ISO 27001,
SOC 2, GDPR compliance statements.
- Technology
platform – demo of payroll/HR
portal, integration options, data‑storage
locations.
- Service
Level Agreements – payroll
timing, issue‑resolution SLAs, penalties.
- Cost
transparency – detailed fee
schedule, any hidden costs (benefits
administration, currency conversion).
- References
& case studies – speak with
existing clients in similar
industries/jurisdictions.
- Exit
& transition plan – how
employees are moved to your own entity or
another provider, data hand‑over, notice
periods.
By
systematically reviewing these
points—and requesting supporting
documents or live demos—you can reduce
the risk of non‑compliance, unexpected
costs, or operational disruption when
hiring internationally through an EOR or
AOR.
The
Importance of Due Diligence for
U.S. Firms
When
a U.S. firm hires international
employees or contractors through an
Employer of Record (EOR) or Agent of
Record (AOR) provider, due diligence
is essential to mitigate risks such as
non-compliance with local laws,
financial liabilities, data breaches,
and operational disruptions. EORs act
as the legal employer for employees,
handling payroll, taxes, benefits, and
HR compliance in foreign countries,
while AORs (also known as Contractor
of Record or COR) focus on managing
independent contractors, including
payments, classification, and tax
withholding.
Poor
selection can lead to penalties from
U.S. authorities (e.g., IRS for
misclassification) or international
regulators. Focus on providers with
owned entities in target countries for
better control and compliance, rather
than those relying on third-party
aggregators, which may introduce
additional risks and costs.
Key
Areas to Evaluate in Due Diligence
Use
the following checklist to assess
potential EOR/AOR providers. This
includes verifying credentials, asking
targeted questions, and reviewing
documentation. Start by compiling a
shortlist based on your hiring needs
(e.g., specific countries, employee
vs. contractor focus), then conduct
interviews, reference checks, and
contract reviews.
1.
Legal and Compliance Expertise
-
Confirm
the provider has owned legal
entities (not just partnerships)
in the countries where you plan to
hire, ensuring direct control over
compliance rather than reliance on
subcontractors.
-
Verify
adherence to local labor laws, tax
regulations, and employment
standards, including ongoing
monitoring for changes (e.g.,
minimum wage updates, leave
policies).
For
AORs, ensure accurate contractor
classification to avoid
misclassification penalties under
U.S. and international rules.
-
Check
for compliance certifications
(e.g., ISO 27001 for data
security, GDPR/CCPA for privacy)
and audit processes.
-
Questions
to ask: "How do you stay updated
on employment law changes in our
target countries?" and "What is
your process for handling audits
or disputes?"
2.
Global Coverage and Infrastructure
-
Assess
the provider's presence in 160+
countries if needed, but
prioritize depth in your specific
markets (e.g., expertise in EU
data protection or Asian labor
laws).
-
Evaluate
if they offer end-to-end support,
including visas, relocation,
onboarding, and termination, plus
recruitment if you lack local
talent sourcing.
-
For
scalability, confirm they can
transition from EOR to PEO
(Professional Employer
Organization) as your team grows,
allowing you to establish your own
entity later.
-
Questions
to ask: "In which countries do you
have your own entities?" and "Can
you support both employees and
contractors in the same markets?"
3.
Financial Stability and Pricing
Transparency
-
Review
the provider's financial health
through public records, credit
reports, or references to ensure
they can reliably handle payroll
and tax remittances.
-
Demand
clear, itemized pricing without
hidden fees (e.g., setup costs,
currency conversion, or exit
fees). Compare flat-fee vs.
percentage-based models.
-
For
AORs, check handling of local
taxes like VAT/GST and invoicing
compliance.
-
Questions
to ask: "What is your full pricing
structure, including any markups?"
and "How do you handle currency
fluctuations and tax
withholdings?"
4.
Data Security, Privacy, and IP
Protection
-
Ensure
robust data protection policies
compliant with GDPR, CCPA, or
equivalent, including encryption
and breach response plans.
-
Verify
intellectual property (IP)
safeguards, especially for tech
firms, to protect your company's
assets in international hires.
-
Questions
to ask: "What security protocols
do you use for employee data?" and
"How do you ensure IP rights
remain with our company?"
5.
Reputation, References, and
Performance Metrics
-
Research
client testimonials, case studies,
and ratings (e.g., Net Promoter
Score). Request references from
similar U.S. firms.
-
Check
for any past litigation,
compliance violations, or negative
reviews via online searches or
databases like Better Business
Bureau.
-
Evaluate
customer support responsiveness,
including SLAs for payroll
processing (e.g., 24/7 access) and
dedicated account managers.
-
Questions
to ask: "Can you provide
references from clients in our
industry?" and "What is your
average response time for support
queries?"
6.
Technology, Integration, and
Contract Terms
-
Assess
platform usability for payroll
tracking, reporting, and HR
integration.
-
Review
contract details: Localized
employment agreements, termination
clauses, liability limits, and
exit strategies (e.g., data
transfer upon ending the
partnership).
-
For
AORs, ensure flexible contractor
management tools, like automated
payments and compliance
dashboards.
-
Questions
to ask: "How does your platform
integrate with our systems?" and
"What are the terms for contract
termination?"
Summary
Checklist
Table
Here's
a
quick-reference table summarizing key
checks:
|
Category
|
What
to Verify
|
Why
It Matters
|
|
Legal
Entity
|
Owned
entities in target countries
|
Reduces
compliance risks and markups.
|
|
Compliance
Monitoring
|
Ongoing
updates to laws and
certifications
|
Avoids
penalties from changes in
regulations.
|
|
Pricing
|
Transparent,
no hidden fees
|
Ensures
cost predictability.
|
|
Data
Security
|
GDPR-compliant
policies
|
Protects
sensitive information.
|
|
References
|
Client
testimonials and NPS
|
Gauges
reliability.
|
|
Contract
Terms
|
Clear
SLAs and exit clauses
|
Minimizes
lock-in risks.
|
Final
Recommendations
Involve
your
legal, HR, and finance teams in the
evaluation. Consider starting with a
pilot in one country to test the
provider. For U.S.-specific concerns,
ensure the EOR/AOR aligns with federal
requirements like OFCCP for diversity
or IRS rules for tax reporting. If
hiring contractors via AOR, prioritize
providers experienced in U.S.
misclassification avoidance to prevent
reclassification as employees. Always
consult a U.S. attorney specializing
in international employment for
tailored advice.
January 30, 2026 - ©2026
Atlantic Research Technologies, L.L.C. All
rights reserved.
|
|
To
Catch A Falling Star
HEADHUNTER'S BLOG. STAR_DATE: 2026.01.23.
Strange communications have been received from
continuously transmitting SOS beacons,
purportedly from former Federation Planets or
maybe even from the Home Planet. We are out in
deep space on a secret mission to relieve key
staff on allied planets, and we expect to meet
deadlines for delivery as agreed, but we might
have to divert momentarily in order to
investigate these mysterious SOS beacons.
Because of the unexpected behavior of the SOS
beacons, they might be a trick by Klingons or
Romulans to lure us away from our staff relief
mission.
An ongoing space storm is causing us to not get
a response from the nearest Federation Star Base
regarding the SOS beacons, so we are going to
have to investigate ourselves without orders.
I accept full responsibility for this decision.
Often electromagnetic disturbances in the galaxy
cause beacon alarms to clone, appearing as
repeats or even as slightly different messages,
when they are just mirror images of the same
message.
Our Communications Officer noted that the SOS
beacons were received on an atypical frequency:
a Starship email account that I haven't used for
over ten Earth years.
These are the messages:
Star_Date
|
Subject Line |
Message
|
| 2025.06.08 |
Potential
Managing Director option |
Hi
Bob - Your skill set as Managing
Director is impressive and closely
matches top-performing franchise
owners. Want details? Let me know or
schedule here and I'll give you a
call.
|
| 2025.07.01 |
Act Now. Find
a buyer for your business, your solution
is here. |
Dear
Business Owner,Timing is everything.
Many business owners leave money on
the table—by selling too early, too
late, or accepting the first offer.
*Wonder what your business is worth?
Reply to this email to find
out.* When you're ready,we can guide
you through the process. We have the
expertise – and a network of over
29,000 qualified buyers – ready to
act. A quick conversation with our
team could help you plan smarter and
walk away with maximum value.
|
| 2025.07.09 |
Handle 200%
more candidates without extra staffing
costs |
Hi
Bob Automated assessment tools can
handle 200% more candidates without
adding any extra staffing costs?
(Source: Gartner) You can assess more
candidates in less time while reducing
manual work and overhead….This means
faster, smarter hiring decisions
without the extra cost.
|
| 2025.07.11 |
Board Seat
Opportunity |
Hi
Bob,Our analyst team thinks your
background is a good match for some of
the boards we are currently sourcing
for. We would like to talk more to see
if it would be a good fit for you as
well. Please schedule an appointment
using the calendar.
|
| 2025.08.19 |
Ref: Proposal |
Hello,I
would like to discuss a beneficial
opportunity with you if interested.
Regards,Mr. Anup
|
| 2025.11.04 |
Let's Chat for
Remote Recruiter |
Hi
Bob,Are you looking for Remote
Recruiters to assist with your hiring
process? I'd love to Chat or Zoom
Meeting about how RPO can drive
success for your organization. Can we
set up a quick call?
Looking forward to hearing your
thoughts!
|
| 2025.11.08 |
[Black Friday
2025] Elevate Your Style - Louis Vuitton
Bags from $200 |
Step
into the world of refined fashion with
our stunning collection of luxury
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|
| 2025.11.12 |
brief question |
Hi
Bob,We help founders turn one short
interview into 10 pieces of content —
high-quality assets, all polished and
complete. We offer the first interview
free to let you test the process.
Would you be available this week
between 1–7pm est time to set up the
interview? P.S. You’ll get 10 content
pieces within 24 hours. All production
is on us.
|
| 2025.11.15 |
Claim Your
Free Costco Meat Box |
Hello,
Today's Winner is
[fname],Congratulations! You have been
selected to get an exclusive reward!
Your name came up for a Costco Meat
Box. This special gift is from COSTCO.
<#>Hurry up! Your Reward is
Ready Your account
information:Customer: [fname]
|
| 2025.11.25 |
Calling To
:RE:RE:RE:RE:RE: CNC Machining Parts |
Hi
,Do you have the trouble in outsouring
CNC machining parts with delayed
delivery time? We has
further than 100 sets CNC
machines, including milling, turning,
drilling,threading and cutting
machines. For the prototypes,it
just takes us 3 working
days;For the small batch, we will
just need the 10 working
days;For the mass production, 20
working days are enough for us to
proceed.
|
| 2025.12.04 |
Dedicated
Remote Recruiters |
Hi
Bob,Are you looking for Remote
Recruiters to assist with your hiring
process? I'd love to Chat or Zoom
Meeting about how RPO can drive
success for your organization. Can we
set up a quick call/chat? Looking
forward to hearing your thoughts!
|
| 2025.12.10 |
Advisor Role
For You |
Hi
Bob,Our research department asked me
to reach out because your background
matches paid board and advisory
positions that we have been retained
to do a search for and present
candidates to. We would love to have a
conversation, find a time that works
for you.
|
| 2025.12.11 |
See stronger
results in 2026 with dental and vision
benefits |
Offering
comprehensive dental and vision
benefits that support the entire
family is a cost-effective way to
strengthen employee well-being and
your agency ’s performance.
Ready to give your small business big
benefits?
|
| 2026.01.13 |
INVESTMENT
OFFER |
My
name is Adward Gabrial and I am a
broker working with reputable
investors who are funding at a 3% ROI
per annum for a year and 18 months
moratorium. If you have any project
that needs funding or have someone who
is looking for credible investors,
kindly let me know. For more details,
kindly contact me via email. Best
Regards,Mr Adward Gabrial
|
| 2026.01.16 |
Quick input
from entertainment leaders—closing
responses shortly |
Hi
Bob,Following up on my earlier note
about our entertainment industry
study. We’re collecting perspectives
on how venues handle guest inquiries
and digital interactions today. Your
experience would help ensure the
findings reflect real operational
priorities across attractions like
yours.Participants who share their
input are included in a $100
appreciation program.
|
| 2026.01.20 |
Bob, ready for
World Cup call volume? |
Hi
Bob,With FIFA World Cup 2026 coming to
the US, attractions and entertainment
venues are already planning for
massive guest volume spikes. Quick
question—how will Atlantic Research
Technologies, Llc - Worldwide
Executive Search & Management
Recruitment handle thousands of
repetitive guest calls without adding
headcount?
|
| 2026.01.22 |
Reliable
Dedicated -ofrec |
Dear
Bob Otis,I hope this email finds you
well. We partner with staffing and
recruiting firms across the USA,
providing dedicated offshore
recruiters on a flexible monthly
basis. Here's how we support our
clients:
* Daily delivery of pre-qualified
candidates
* Access to premium job boards
(LinkedIn Recruiter, Dice,
Monster,CareerBuilder)
* On-demand scalability without
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* Option to interview and screen
recruiters before onboarding
To make it completely risk-free, we
offer a 3-day trial period-allowing
you to experience our service quality
before making any commitments. Would
you be open to a brief 10-minute call
this week to explore how we can
support your hiring goals?
|
| 2026.01.22 |
80% of guest
calls, zero extra agents |
Hi
Bob,Following up on my note about
preparing for 2026 guest volume. One
attraction we worked with handled:-
300,000+ seasonal guests- Zero missed
calls- 40% lower support costs
|
I assigned our Chief Science Officer to review
the data, and here are his findings: "Only an
enemy would have sent these fake SOS beacons, in
an attempt to foil this Star-Ship's mission to
properly resupply competent staff at Federation
Planets utilizing our normal ART methodologies
of having our own well-trained headhunters
perform results-only highly targeted executive
search without the use of jobs advertising or
outsourced untrained third parties."
I had suspected as much, but in cases like this
I defer to the supremely more logical mind of
our Chief Science Officer. When communications
services are reestablished, we will warn other
Star-Fleet captains about the risk that these
fake SOS beacons could cause to a healthy
galactic economy, which already is in tremendous
turmoil.
"There's nothing more fake than sincere-sounding
messages and lucrative business proposals made
off a bought list of emails and then
mass-mailed."
"Do you think it's the Klingons or the
Romulans?"
"Neither. Both are too busy at building their
empires and maintaining them. No, this kind of
petty mind-game sounds suspiciously like a trick
of the Orions. Perhaps they had hoped to trigger
a larger conflagration involving the Federation,
the Klingons and the Romulans, who also might be
getting the same SOS beacons. We can't know for
sure until the storm clears and diplomatic
communications are restored."
I had only one question left for the Chief
Science Officer: "The free meat box... it wasn't
also fake, was it?" Unfortunately, his response
was a curt: "Negative. Fake."
It's one thing to appeal to greed, vanity,
sloth, and fast delivery of CNC equipment, but
trying to lure a person with an offer of free
meat is really unacceptable. Especially at lunch
time.
Engineering: Let's get the hell outta here.
Warp Factor Five!
January 23, 2026 - ©2026
Atlantic Research Technologies, L.L.C. All
rights reserved.
|
How HR
Can Identify Real Headhunters
(and
Avoid the Traps)
HR
Training Module — 2026 Edition
By
Atlantic
Research Technologies, L.L.C.
How to
Choose a Real Headhunter in 2026: A
Practical Training for HRTeams
Why This Training Matters
-
The phrase “Executive search”
is no longer a guarantee of
recruitment quality. It is frequently
used more as a marketing term that
today is used by good recruiters, bad
recruiters, and by firms that have
absolutely no idea what proper
executive search is about, while using
the term to sound worthy of your
business.
-
Many recruitment firms,
including “famous retainer firms,”
rely on job ads, junior staff, and
offshore teams (“the research
department”) to do the actual work of
a client’s key recruitment. In the
past they might have done executive
search almost exclusively, but now
often their tool-bag for recruitment
openly includes job ads, low-cost
remote outsourced firms, AI, and other
methods.
The Core Principles
Hire the Recruiter, Not the
Firm
-
Firm branding ≠ search
quality
-
The individual recruiter
determines the success of your key
search
-
Evaluate that person’s
experience, mindset, methods, and
integrity
What a Real Headhunter Looks
Like
7–20+ years in your industry or
closely related sector, working as a headhunter.
Important:
Although HR recruitment and agency
executive search recruitment are related
and
with
seemingly the same ultimate goal,
a
company’s HR department
has a vastly more detailed and complex
corporate organizational development mandate,
while a proper
agency
headhunter
at best is trained to be very
narrowly focused, being
both
at the service of HR’s
corporate needs and the candidate’s
career.
The
agency recruiter
comes
in
with
a similar but a very different view
of
recruitment,
compared
to
HR’s
perspective, where ultimately, the
pressure by hiring managers to urgently
fill a position can take precedence over
many important considerations. The wrong
person might be hired in the interest of
time, but a good headhunter should be
able to spot and identify potential
pitfalls in a particular candidate,
and s/he should mention such matters in
advance of a hire to the client. This is
why your headhunter needs to have an
ethical compass.
The
job
of a headhunter is different from that
of a sales person, who might be your
first and only contact at a recruitment
firm, often disguised as a "headhunter,"
"executive search consultant," “partner,”
etc.
That
client-facing person's role is mostly
to
capture
your business, and
s/he
might have less training or interest in
finding
the right person for a job that is right
for a candidate's career and
also
your firm’s long-term business mission.
The person whom you are dealing
with might even have come out of your same
industry, but that in itself means little
in terms of headhunting training. A person
who simply worked in the same industry
does not automatically possess the
experiences that your firm needs in a
carefully done executive search.
The
career of a headhunter involves years of
directly observing the logical intersection of a
person’s career path and a client’s
business mission, with a careful eye on
both the client and the candidate being
happy together.
An Advisory When Dealing with
a “Famous Retainer Firm":
At some retainer firms, certain people are internally known as
“Handles.” What is a “Handle?”A handle is
something that can turn or move or
leverage something larger. In the case of a retainer firm
wishing to gain a large guaranteed exclusive advanced payment (retainer) from
a potential client, the firm typically
will assign a person from that employer’s
industry, most often a retired industry
person from any field, perhaps including a former Human
Resources person or Sales person.
That person is called “The
Handle,” meaning that that person’s role
is not to function as a real headhunter – because
s/he is not trained to do so – but
rather to win the client’s exclusive retainer business under the pitch that “I’m
from your industry or I used to do what
you do, so….” Their pitch is to provide
comfort and assurance to the potential client. “S/he’s
from our industry, s/he understands our
needs, s/he is so well connected and knows
everyone.”
The authorization of a large
non-refundable retainer payment is thus won due
to
a virtual guarantee of success by virtue
of perceived common relationships, rather
than by results. The winning of the retainer is the
reason for the existence of a retainer
firm. The placement of a candidate, good
or bad or middling, is secondary. The
employer that agrees to pay 2/3 of a full
fee in non-refundable retainers is then
locked into this uncertain fate, and the
employer then would need to wait and hope
that a tolerably acceptable
candidate could be found and placed.
There is nothing wrong about a
retainer firm hiring a non-headhunter
from any industry and having that
person make sales solicitations or marketing
presentations to employers in
the
former industry.
At best, a firm doing so is
showing interest in the target industry
and is legitimately wishing to capture their business
for very lucrative high-cost guaranteed exclusive non-refundable
retainers.
If, however, that person is
described as a “partner,” “headhunter,” “recruiter” or as “executive search consultant” who would
conduct your search assignment, then
they are being at least partially
deceptive.
Sometimes a small retainer firm
will hire a person from an industry that
they don’t really know well, in the hope
that s/he will bring in business.
Typically, such people do not last more than
a year at such firms, because they
simply are not trained to do headhunting
and ultimately, “knowing everyone” really
means not knowing how or where to find a
specific candidate for a specific search.
At certain “famous retainer
firms” the industry person is generally
not hired to bring in business personally.
Instead, it is the branding of the firm itself
that
will bring business, and then it’s up to
the “Handle” to turn the crank,and convince the employer
to
authorize payment of the retainer.
If your “Handle” comes from your
industry, knows everyone (maybe even you!), why is there a need for a
costly and non-refundable retainer to
“conduct research into the existence of
possible candidates?” If the “Handle” says that s/he
knows everyone in the industry, what is
then to be researched? Why would that
research cost so much and take so much
time?
Why indeed is there even a need
for a “Research Department” at a retainer
firm if their partners and “executive
search consultants” and “recruiters” and
“headhunters” are themselves competent
recruiters and headhunters who “know everyone?”
A Good Headhunter should:
What a Fake Headhunter Looks
Like
-
Passively accepts the job
description that you send, asks no
probing questions about the vacancy,
about the business mission, about
the existing team, about the former
incumbent, or about the hiring
manager
-
The focus is on getting a
retainer or on you signing their
contract, rather than having a
“meeting of minds” between you and
the recruiter, in which you and the
recruiter devise an intelligent
strategy of recruitment
The Job Ad Test
If they use job ads, they are
not a true headhunter.
The Research Team Trap: “Our
research team will handle that” = Red
Flag
-
The recruiter you meet is
not involved in the actual
“search." Like you, that person
might be waiting for candidates to
appear asap, but why are you
paying that person to sit and wait
for their "research department?"
The Global Network of Offices
Myth: “Our Partner office will
support the search”
Reality:
-
Traditionally,
inter-offices searches involve the
fee being split between the
originating office and the remote
office that does the search, even if
all are company-owned offices.
(Note: many are actually franchisees
that may share same corporate logo
and marketing, but they might in
fact be different entities.)
-
Junior staff run the
search, and if they don’t have
knowledge of your industry, or
haven’t spoken with you, how do they
know who is a good candidate for
your search?
Why Split Fees Matter
-
Lower quality candidates
might be offered because the mandate
on the remote recruiter is to simply
provide any candidates. Even
if the remote office recruiters are
qualified to do some kind of
executive search, the reality is
that they have no long term direct
relationship with you, and that
emotional distance might result in
less than ideal candidate options.
HR’s Role in Protecting the
Company
HR must ensure:
A Funny Story about the
term “Headhunter”
What is the origin of the word
“Headhunter?”
The term was originally coined
as a grisly humorous reference to
certain tribes who seek out people “for
their heads.” In the executive search
industry, an executive search headhunter
was a person who specifically sought out
a specific candidate, as opposed to
being an employment agency staffer who
only understands recruitment as placing
jobs ads and waiting for some candidates
to respond.
-
Ads placer ≠ Headhunter, but
like “executive search,” the term
“headhunter” has been mimicked by
people doing non-headhunting
recruitment (eg. placing job ads), in
order to fool the employer
-
Originally from the U.S.
executive search industry, the word
“headhunter” is now used in many
languages natively to refer to a
recruiter who, more often than not, is
mostly just placing jobs ads.
-
In some countries, there is a
confusion about the borrow-word
“headhunter,” which is one word. You
might see some people laughingly refer
to themselves as “Head Hunters.” But
they are not the Chief Hunter of
anything or anyone! To such persons,
it perhaps sounds more authoritative
to describe themselves as “Head” (ie.,
Manager, Boss), but that only shows
their utter unfamiliarity with the
role of a true Headhunter. In this
case, Head Hunter is just a throwaway
title.
The HR Interview Script
Ask Questions to Expose Weak
Recruiters
Red Flags HR Must Never Ignore
Cross‑Border Search Checklist
A cross‑border recruiter must:
-
Know the target country’s
business style, and if different
from yours, s/he should explain what
to expect from candidates or from
the search itself, because original
JD conceptions might not produce
candidates
Decision Tree (Part 1)
Decision
Tree
(Part 2)
If
not the person you’re speaking to →
reject
If
yes → reject
Decision
Tree
(Part 3)
If
they cannot answer immediately →
reject
If no
ideas → reject
Decision
Tree
(Part 4)
Fees
& Guarantees: The Hidden Truth
-
Retainers often guarantee
the recruiter’s fee, not your
results
-
Many retainer-focused firms
require 50–66% of the total fee to
be non-refundable (start search fee
+ shortlist fee) — even if they fail
to make a placement
-
“Research fees” contradict
claims of “knowing everyone.” If you
“know everyone, what’s there to
research?”
-
Guarantees often promise
activity, sometimes quantity, not
quality
-
Sometimes additional fees
might be for “Research Fees” or
“Advertising Fees.” So what
expertise is your firm really paying
for?
-
Are you essentially paying
a very high fee to a firm that can
do what your own TA department can
do itself, and with similar or
better likely results?
The Retainer Test
Ask:
-
Is
the retainer non‑refundable?
-
Is
it due before any candidates are
presented?
-
Does
it cover “research”?
-
What
happens if the search fails?
-
What
does the agency stand to lose?
If the recruiter has no risk,
they have no urgency. They simply need to
send resumes of moderately tolerable
candidates to fulfill the contract. An HR
Manager that engaged that kind of firm
might ultimately be pressured to hire one
of their “finalists,” if only because the
search went on too long and so much money
had already been paid
A Side Note About a
Headhunter’s “Industry Experience”
We
have
mentioned that a headhunter should have
had experience in your industry.
However, what if your industry is a
small one or is new? Any long-standing
executive search recruiter has seen ups
and downs in the industry and it is
simply not feasible for recruiters to
survive financially if the sector had not been hiring, if
it is too small, or if your particular
search requirements are infrequently
requested. Ideally,
slow periods in an industry cause
mediocre headhunters to leave the
field.The survivors remain with
knowledge of your industry, but also
bring knowledge of many other
industries. That
larger understanding of industry,
markets and business might be useful to
your search.
The
question
then is this: can a good executive
search headhunter do your search
properly, even if s/he is not living and
breathing your industry 24/7
for
years
and years? The answer is…. maybe.
Everything then really would depend upon
the overall training, experience and
attitude of the headhunter.
When speaking with a headhunter,
then what might matter most is the quality
of their thinking and comments and
questions about your search need. A
headhunter with an engaged, vigorous and
active mind can be a fast learner of new
industries, because s/he would be applying
the well-established methodology of
executive search by the direct-approach
method.
The
method
of using a
direct
approach
of candidates does not specifically
require the headhunter to start as an
expert in your industry, as long as s/he
truly applies the same formulas of
candidate identification, evaluation and
selection that normally work well in
other searches, even if not in your
specific industry:
-
The
recruiter should inform you if s/he
does not have a lot of experience in
your particular industry, but the
recruiter should be prepared to tell
you within a few days as to their
ability to conduct a proper search,
by identifying your competitors or
company types that might have the
right kind of candidates for your need.
-
The
method of proper executive search
does not vary too much from industry
to industry, location to location, or job
category to job category. An accomplished
headhunter knows
that what matters usually involves
the
same issues that
a person and a company need to
ascertain before hire. The
accomplished headhunter will know to
look for the same factors, even if
the candidate search is in a new or
different industry or
location:
-
Has
the
candidate done the same or
similar enough role as needed by
the client? How
successfully?
-
If
the job is a unique role, does the
candidate’s
work history and attitude show
that s/he might be a quick
learner? Why specifically?
-
Is
the candidate serious about
making a job change? Are the
motivations found
in the opportunity,
in
money,
or urgency due to imminent
layoff or disagreements with a
current employer?
-
Is
the job and company
realistically better than the
candidate’s current situation?
Why? Why
not?
-
Are
the candidate’s business style and
personal preferences compatible
with the business model of the
client company and with the direct
hiring manager?
-
Will
the candidate require more or less
support than what s/he typically
has had before in order to
accomplish this job’s objectives
with your company?
-
If
the headhunter sees problems
involving any of the above
points, s/he would want to
settle them with the candidate and
discuss these points with you prior
to a presentation to the client.
Summary: The Gold Standard
A true headhunter:
-
Is hunting for your future
employee in the likely places where
one would expect to find good
candidates (typically competitor
firms or industry-related firms) as
well as in little known but very
suitable sectors. Hunting has
nothing to do with sitting and
waiting for a lucky resume to come
in. That is not what you pay a
headhunter to do!
-
Has deep experience as a
headhunter using the direct-approach
method of executive search
-
Has a real network of
possible candidates and, more
importantly, of industry insiders
who trust the recruiter enough to
recommend strong candidates
-
Conducts direct‑approach
searches personally
-
Never uses ads
-
Never outsources research
-
Protects both employer and
candidate
-
Delivers fast, high‑quality
results
Final
Takeaway
|
|
Message
to THE FOUNDER
As
a person with 40 years serving good, bad
and ordinary Founders, I can say this:
humans currently average 2 eyes for their
vision to focus. Yes, I know that
technology might genetically or
mechanically soon rapidly give us more
than two eyes, or it might blind us
altogether, but for now, "your" vision
probably is only at most 50% of the total
vision possible for your company. A
Founder's ego along with the assumption
that "this is my company" are fatal
notions to the true growth potential of a
company, because all possibilities for a
company are thereby being wrapped up in
the life experiences, assumptions, fears,
and ignorance of a single person. There is
a wide angle or panoramic possibility of
seeing business, but that simply cannot
spring from one person's eye.
Often The Founder (and yes, a capital "F"
is typically required here) is burdened by
the day to day realities of starting a
company, but whom could The Founder trust
to provide different ideas, perspectives
and experiences to overcome a company's
problems or to grab opportunities?
Nobody??? Only The Founder knows
everything??? Real, deep possibilities for
a firm can better arise if a founder (note
the small "F") allows the "second eye" to
also have a voice, even if only as an
anonymous Suggestions Box in the break
room. Listening to others in one's
business and outside is the best way to
have two or more eyes looking clearly at
the horizon.
Maybe
I am wrong about everything. Maybe I am a
dinosaur with weird ideas about humility.
Maybe I am wrong about trying to learn
from people who know more from me or even
from idiots who occasionally are right.
Maybe it is just foolish to think that the
right path is about being humble enough to
admit that maybe I don't know everything.
I
am willing to admit that I might be wrong
here, but my admission itself might show
that I am not suitable to advise The
Founder. Hmmm, to be always right, or to
not always be right: that is the question.
Whenever I read the resume of a recent
university graduate who proclaims that
s/he is a "VISIONARY THOUGHT LEADER," two
things come to mind. First, what kind of
job could this person do if s/he has never
worked in a job but is already a "thought
leader?" And Second, I am hounded by a
memory of my university days, when a
classmate asked me if I was good at a
particular task, and the conversation went
like this:
Me:
"Only a fool would brag!"
Classmate:
"Only a fool wouldn't."
That
was during what THE MEDIA in the U.S.
characterized as "The Me Generation."
Today they would be called "Boomers" in
English, but in actuality they are the
mothers and fathers, maybe grandparents,
of today's university fresher claiming to
be the all-knowing, all-seeing visionary
leader of everything and over everyone,
without having actually done or thought
anything special.
Recollecting
my real-time observations on the
degeneration of countries, people and
companies away from real qualifications
and true records of success, to a culture
of braggadocio just for the look and feel
of success, I think I'm going to stick to
my original theory, that anyone, including
a company's founder, simply is not the
alpha and the omega of all knowledge or
creative ideas. This used to be an
ordinarily accepted idea in the
non-totalitarian world. Obvious. What
Euclid of Alexandria might have called a
"postulate." Really simple basic stuff.
But
"what used to be clear and obvious isn't
really good for business" - is this what
they teach in B-Schools? Does the world of
business today only belong to the madman,
who, left to his or her own devices, will
unashamedly trick funders, vendors,
customers or staff into laying down their
trust to passively ride in the hull of the
crash-test madness of an entirely
ego-driven vain business person?
Every
day I see good companies, bad companies
and middling companies. I am often amazed
and humbled by a company's founder who
built a firm with little and made it a
great place to work or to do business
with. For my company, these kinds of
companies are the ones that we depend
upon, because they appreciate that we find
similar-minded people who bring their own
real-life experiences and visions, to the
benefit of founders who eagerly want to
listen to them.
December
3, 2025 - ©2026
Atlantic Research Technologies,
L.L.C. All rights reserved.
|
BizGeography101:
How Businesses Mis-imagine the World
Part
1 - NOAM (North America: U.S. & Canada)
In this
multi-part series about mistakes that
companies make when they imagine the world,
I'm starting with a discussion of how
businesses view North American geography and
how they arrange their business strategies
accordingly. Our firm, ART, is based in North
America, and although we were founded as a
region-neutral executive search firm
recruiting in the top 1,500 world metropolitan
areas on six continents for decades, we've got
to start somewhere, right?
First off, I have
yet to find any person residing in North
America who normally speaks of being a "North
American." When Americans and Canadians are
speaking together, one might say things like
"here in North America" or "the revenue for
North America is X." Perhaps if there is a
US-CAN gathering, folks will be collegial and
speak of "North Americans" doing this or that.
But outside of such events, Americans normally
will identify as Americans and Canadians will
usually consider themselves Canadians. I say
"usually," not only because there is an active
pro-independence party in Québec, but also
because I have memories of driving through
Newfoundland and seeing some houses flying the
Maple Leaf national flag, more the
Newfoundland & Labrador flag, and most
flying the Union Jack, recalling the time
"before Newfoundland was forced into Canada."
This contrasts
quite noticeably with Europe, where large
swathes of people across the continent might
describe themselves as Europeans, and where
many companies describe themselves as European
firms, rather than German, Dutch, French,
etc., even if most all of their staff and
business activity is based in their HQ
country. And in many cases, legal, employment,
and financial frameworks are increasingly
being harmonized on a European continental
level. This distinction in N.A. is important
to note,, particularly for European employers,
when recruiting an "Americas Region General
Manager" or "North America Sales Director,"
because as far as most legal and practical
reasons are concerned, business practices and
legal processes in any N.A. country could be
quite different from the next N.A. country.
"North
America" is sort of a convenient fiction
whose frontiers are defined by the speaker.
Businesses might speak of "North America" as
being the U.S. and Canada only, because
there are indeed many economic and cultural
similarities between these large and
prosperous, largely English-speaking
countries; but Mexico is in North America,
as is Central America, as are the countries
of the Caribbean. And Mexico, Canada and the
U.S. even share membership in a free trade
bloc that 99% of North Americans could not
name offhand called USMCA. USMCA is a
re-engineered NAFTA (the North American
Free Trade Area).
Regarding
NAFTA/USMCA, some Europeans erroneously
believe that employment visas between Canada,
U.S. and Mexico businesses work somewhat as
they would within the European Union. The
legal situation in this region is very
different, especially in the U.S., where the
paperwork involved in moving a Canadian or
Mexican to a U.S. business unit can be costly
and time consuming to an employer. Also,
hiring an American, Mexican or Canadian to be
a "North America Regional Director" would not
automatically mean that such an employee could
easily and legally work or conduct much
business in any of the other USMCA countries.
Businesses might be
tempted to circle on their maps the U.S. and
Canada as "North America," because honestly,
these are easy choices. But the reality is
actually quite different. In the province of
Québec, where francophone kids might play
baseball in summer like a lot of other "North
American" kids, they and their families
nowadays consume a lot of France-originated
media, so many of their cultural, political
and business conceptions are now at least
partially informed by European models. In
turn, a lot of French businesses find a
comfortable home in Québec, thereby creating
more intercontinental bonds between those two
societies. But if, for example, a French firm
sets their N.A. HQ in Montréal, by no means
would that office location automatically
guarantee them the best launching pad for
business across anglophone N.A.
Particularly in the
U.S. Southwest and northern Mexico, there are
strong business and cultural links blurring
borders between those two countries, while
legal differences remain. In fact, because of
significant immigration from Mexico, Central
America, the Caribbean - as well as the rest
of the world - to both the U.S. and Canada,
there are substantial communities from all
those countries across the U.S. and Canada,
thereby enriching and making more complex the
strategies of marketers who only thought of
North America as just a large, easily known
market.
So what is North
America really and where should a non-N.A.
firm base its N.A. location? For the moment, I
am going to only discuss North America as the
U.S. and Canada, because this is how a large
number of businesses conceptualize their
business maps of the world today, but that is
an admittedly simplistic map.
A N.A. location
that might seem comforting to a foreign
employer might be the wrong place to staff
and manage their North American business.
In my experience,
it is amazing how many companies' ruinous
business assumptions started with their
incorrect assumptions about geography and
local business cultures. One of our firm's
strengths is that we work with everyone
everywhere, and by so doing, we have learned
the important unique distinctions of one
person or one location versus another. When we
do candidate-company matches, we look for
candidates who can serve as human bridges
between HQ and the target customers. But
amazingly, many employers often have
upside-down or out-of-date notions informing
them.
Here are
some noteworthy mistakes that we have seen:
*** A UK company
that wanted to hire a "North American Sales
Director" in either Toronto or Boston. Nothing
immediately wrong here, but that firm sold
products to the petrochemical sector, which in
North America would be based in places like
Houston, Tulsa, Calgary or Edmonton. Why did
they require candidates to be in Toronto or
Boston? We were told that the company's
executives liked that Toronto or Boston were
short flights from London. "Yes, but, there
are no suitable candidates in those cities."
(Can you guess why that firm is no longer in
business?)
Hiring candidates
located in places that are more
convenient to HQ managers than to
customers is a frequent and very
under-reported problem in world business, and
it is not by any means limited to North
America. This is a problem of fearful or lazy
management that doesn't want to travel a few
more hours to meet their customers. It's also
a misunderstanding of the physical vastness
and multi-polarity of business in North
America.
We have seen
European firms in the CPG or food sector
wanting to base their US office in New York,
when most of their fiercest competitors and
most suitable candidates were in Chicago. We
have seen Asian firms wanting to base their US
office in Los Angeles, when Texas, Ohio or
Georgia offered far better choices of more
relevant candidates to build their U.S.
businesses. We have seen a Canadian firm
trying to recruit only in nearby Buffalo when
they should have also considered the larger
U.S. for top candidates to build their
business. Even Cleveland or Detroit were too
far away from their comfort zone.
Chief
lesson: the business should be prepared to
hire knowledgeable people who know their
target customers well, not simply people who
happen to be in a place convenient for HQ
people to visit. Typically, the ideal place
to recruit is where one's competitors and
customers are most active.
***A medium sized American consumer products
company with a limited budget that needs a
Canada Country Manager and disregards the fact
that a substantial percentage of the customer
base largely needs to be reached in French.
It's easy for an American hiring manager to
hire a unilingual English-speaking Canadian,
but if they had also considered additionally
recruiting fully bilingual managers, they
might have had greater and faster reach into
the whole target market.
Chief
lesson: Hiring your twin can be a risky
move. Do not surrender any potential market
simply because it is different from your
own. Hire someone whom you can trust to
guide your firm to that larger customer
base. "North America" is a much more
culturally diverse and complicated market
than it might seem. The opportunities are
great if the right person is chosen. Who is
the "right person?" It is a person who knows
what you do not know already! It's a person
who has a long track record at your
competitors selling successfully to your
target customers in the region. If you could
do this yourself now, then you don't need to
hire anyone else.
***U.S. sales territories, as defined by
American companies, often disregard important
local or regional or sub-regional
distinctions. For many companies, the urgent
mandate is to just hire someone in that
territory and if the person fails or
under-performs, HQ's misunderstanding of such
geographic realities is never to be blamed.
The blame will fall on the employee, not on
the decision makers who chose the wrong
definition of the territory.
There are too many
examples here of blunders like this, but here
we go:
--- A "Regional
Sales Manager" who is indeed in the right
region of the U.S., but is based in the
wrong location in that region.
- California Regional Sales Manager. If the
customers or competitors are principally in
Silicon Valley, having a San Diego based
sales manager could mean that the sales
manager is in the wrong place and also might
not have the right SV sales contacts.
Similarly, if the job really ought to be
based in Orange County or San Diego, but
they decide to hire someone in Sacramento,
because, well, it's all in California.
- Eastern Regional Sales Manager. If the
customers or competitors are in the Boston
area or in Northern Virginia, but the sales
manager is in Long Island or New Jersey, the
sales manager would have heavy travel and
might not come in with the right contacts in
the target areas.
- Southeast Regional Sales Manager. Miami is
a loooong way from Nashville, TN. The South
is very wide and varied and it is best to
hire someone familiar with the likely
customers now.
- Midwest Regional Sales Manager. If most of
the firm's customers or competitors are in
Detroit, hire candidates in Michigan. If
most are in Minneapolis, hire in the Twin
Cities. If mostly customers or competitors
are in Chicago, Indianapolis, Cleveland,
Cincinnati, Kansas City, Omaha, or Sioux
Falls, look first in those areas. Should be
a simple formula, but too often missed under
the generic "Midwest" rubric. As there are
many Southeasts, Northeasts, Californias or
Southwests, there are many Midwests.
- Western Regional Sales Manager. The
company really wants to hire someone in Los
Angeles, but at salary levels more similar
to Dallas levels or lower. The job goes
unfilled until the firm hires someone in
Seattle, who leaves six months later because
the travel was too much and the pay wasn't
worth it.
Chief lesson:
When considering regional territories, a
company must take into account realistic
differences of compensation, along with
customer and competitor location. Too often
employers feel hurried to "just fill the
vacancy." Neither the candidate nor the
employer would appreciate that the job is
burning out the employee due to unreasonable
travel or that the learning curve for
breaking into unknown markets is too long to
be profitable.
***One
final thought. Many companies based
outside of the U.S. erroneously believe that
the cost of establishing a U.S. office for
sales would be too involved or too
expensive. As a result, many companies
needlessly avoid this huge continent-sized
market. Solution: hire a person for the
start-up office who would be legally
self-employed. Unlike many countries, in
most states of the U.S., it is relatively
easy and inexpensive for a sales person to
register as a business. This option,
although not ideal, and not attractive to
many candidates, could be a way that a
foreign firm could start their U.S.
presence.
June 25, 2023 - ©2026
Atlantic Research Technologies, L.L.C.
All rights reserved.
|
BizGeography101:
How Businesses Mis-imagine the World
Part
2 - LATAM (Latin America)
This is the second post in our multi-part series
covering the topic of how companies often
misunderstand regions, countries and cultures to
the extent that they miss out on business
opportunities, For the purposes of this article,
we are defining Latin America as all Western
Hemisphere countries south of the United States.
Seems pretty
straightforward? Yes, but that would be, or
could be, a costly error to a company. The
Latin diaspora of talented managers in places
like Miami, San Diego, Los Angeles, Houston,
Dallas, El Paso, New York, Chicago, etc. has
many excellent candidates to head LATAM
regional sales, finance, supply chain,
operations or other business units. In theory,
these candidates, typically bilingual or
trilingual, are good for firms that need
managers who are intimately familiar with the
Latin American markets, while also being
formed by or very accustomed to, the business
practices of the United States. Moreover, the
U.S. Spanish-language market is huge and alone
has a purchasing power that is greater than
that of many Latin American country markets.
What to do with so
many good choices? In my experiences as a
recruiter, in many cases I have seen companies
make the wrong decision when it comes to
determining who will run their LATAM unit, and
where that unit should be based. The examples
are too many, but let's try some of the more
problematic choices:
1. "Miami
(or Los Angeles or the U.S. city of your
choice) is the capital of Latin America, so
the LATAM regional office shall be run from
the U.S." In many cases, this might
be an excellent choice. For example, if the
firm primarily does not want to run their
regional units outside of the U.S., due to
local economic ups and downs, political
instability, budget, or most especially if the
company's Latin American business is heavily
focused on the nearby Caribbean or Central
American region, rather than on countries like
Mexico, Brazil, Colombia, Peru or Argentina.
If the firm's business with Latin America
really is a purely sales function in which
Miami would touch base with local distributors
periodically, then that might work. Also, with
Miami (or Los Angeles) being an important
Spanish language U.S. media hub, it could be a
great place for working with marketing and
advertising groups in order to reach the U.S.
Spanish-language market.
But if the
intention is to run substantial operations or
sales teams in Mexico, Brazil or other large
countries, then Miami is really, from the
customer's point of view, a distant and
foreign place. For them, it would not matter
if the LATAM Sales Head was a Mexican or
Brazilian national. It would be like an
American Sales Director or North American
Regional CEO working out of Brussels or Tokyo.
Yes, it might be done for a time, given the
right person, but that is probably not what a
company's competitors would do.
The Spanish
language professional communities of Miami,
Los Angeles, San Diego, San Antonio, Chicago,
Houston, Dallas, New York, etc. all have their
own characteristics, and the one thing that
they all have in common is that they are not
physically where the non-U.S. customers are.
That means that even the best sales person has
to travel long distances to reach customers
that a competitor can reach in a taxi ride.
"How about we meet to discuss that proposal
over a cup of coffee?" "Well, I'll have to
book a flight first; I'll have to get back to
you next week, because our travel manager is
on vacation until next Friday." Given that
Latin business cultures typically require
close person-to-person relationships, having a
sales head far away could be detrimental.
Convenient for HQ org charts and for the local
employee, but less desirable for the Latin
American customer.
Companies deciding
to base their Latin America market heads in
the U.S. also need to consider the extra costs
of employing a person at a U.S. salary, and
add to that the costs of international travel.
2. "We do
all our world sales work from our office,
right here in Anytown, USA. This way, we all
can work from the same page." This
strategy might work for a small company,
especially if it relies on national
distributors abroad, but it is not the best
way to significantly expand revenue. For that,
it is best to have a Latin American regional
headquarters or a person who is actually
somewhere in Latin America.
3. "We
have a person in Mexico (or Brazil) who
handles sales in Latin America." How
can I possibly complain about this strategy?
Can I never be satisfied??? Well, of course in
itself, hiring a sales person in Mexico or
Brazil for a pan-LATAM role is, on the
surface, an excellent and quite reasonable
decision, since both Mexico and Brazil have
the largest economies and populations in Latin
America. Especially if the firm's current
customers are primarily in Mexico or Brazil,
this strategy makes a lot of sense. We would
probably recommend it ourselves as a possible
option.
But here is just
one headhunter's observation, and it is seems
to hold true throughout the world:
Most
sales people, typically, best sell products
that they know already fairly well to
customers and markets that they already know
well. Far fewer sales people are explorers
and hunters who thrive at opening up new
markets and calling on new customers. For
the hunter-type sales person there can be
financial risks to going beyond one's
familiar territory. If you don't sell, you
don't stay employed or don't fulfill your
quota and don't get your bonus. So the
easiest reward and the most common reason
for a company hiring someone is on what and
whom that person knows now, not on what
markets they might possibly learn or whom
they might possibly make into customers.
How might this
notion then play out in the LATAM scenario of
a Mexican or Brazilian in charge of all Latin
America sales? Most typically, because of the
size of their respective national markets, a
Mexican LATAM sales head will focus first and
foremost on Mexico sales, while a Brazilian
LATAM sales head will focus on Brazil sales.
The rest of Latin America might be of of less
interest, so chances of revenue from large
countries like Colombia, Argentina, Peru,
Chile, etc., might not be as great as one
might have hoped.
Many foreign
companies also take for granted that Spanish
and Portuguese are similar enough languages
for a Mexican or Brazilian to be able to
effectively sell in that other language. Some
people do learn the other language quite well,
while others depend on distributors in the
"other" territory or, worse, avoid it.
Think of it this
way: is it most efficient for a firm to have a
New Yorker selling to a Texas customer base or
a Texan? Would a Texan or New Yorker likely be
better selling to a British customer base than
a British sales manager? And all of these
examples are within the English language.
Portuguese and Spanish are not as as similar
as dialects of English are to each other. And
there is an astounding diversity in business
practices across Latin America, even in the
same language group.
In most sectors,
the Mexican market is highly multi-polar.
Depending upon the industry, a manager in
Monterrey might be better placed than one in
Mexico City, or one in Tijuana might be better
located than one in Saltillo. Or vice versa.
In Brazil, a tremendous amount of business is
done in that vast country from the one city of
São Paulo. Next comes Rio de Janeiro. Sales
people in other Brazilian cities typically do
not have national or international
experiences. So a sales candidate even being
somewhere in Mexico or somewhere in Brazil
alone might not automatically prove a
likelihood of sales success in their own
country, much less all of Latin America.
But this is only
from our point of view, having recruited and
placed LATAM managers, directors, VP's, CEO's
and General Managers for 3 decades.
If a pan-LATAM base
in Mexico or Brazil would be best for our
clients, we particularly look for Mexicans and
Brazilians who have successful track records
of sales beyond their home countries, because
we are always concerned about the person only
looking at their own country's market.
Regarding language, in some industries fluency
in the other language is not critical, while
in others it could make or break a sale. We
look to the client to tell us their
experiences. If a truly trilingual candidate
is needed, we often have found outstanding
Brazilian managers who are fully fluent in
Spanish, along with some native Spanish
speakers who have worked in Brazil and do
speak good Portuguese.
In Brazil, many of
our searches also have been on behalf of
German firms, and we often are able to present
strong and competent LATAM candidates who
additionally have good German language skills
and familiarity with German business
practices.
If the client's
LATAM customer base and strategy is more
flexible than a Mexico or Brazil base, we
recruit top managers in most all LATAM
countries. Again, we look for outward-looking
managers who have track records of success in
their home countries and beyond.
4. "We
need a sales representative in Mexico (or
other LATAM countries), but we do not at
this time want to establish a formal legal
entity or office there. Instead, we would
just like to hire a person there who would
be self-employed as a consultant, and we
would simply wire that person's payments
monthly."
This is typically a
request by predominantly American companies
that are coming from a local experience where
in the U.S. it is very easy, legal, and not
unusual for a self-employed person to register
as a business. In that way, the person would
be working for the firm as a consultant, not
as an employee, and the person would
personally be responsible for handling taxes,
pensions, and other issues. While in the U.S.
this is considered a common scenario, although
not ideal for most candidates, in Mexico and
many other LATAM countries, such a status
might not be legal. One solution, available in
some countries, would be for the firm to hire
a local payroll service provider ("nómina
company"), which would be the legal employer
of record and that would be involved in
disbursing payments as well as accounting for
national pension and tax payments to the
government. A few of these payroll companies
are local divisions of large international
payment processing firms, while others are
smaller local firms, often specialized in
certain localities or industries.
5. "We
want to base our LATAM Sales (or Finance or
Operations or Supply Chain) Head in a
location other than Mexico or Brazil. We
have found that Colombia (or Panama, Costa
Rica, Puerto Rico, the Dominican Republic,
etc, etc.) are good places to set up
business and the costs are reasonable." Again,
we ourselves have recommended our client
companies to consider this option if it served
them well. But that is with the caveat that
they do not really have too much pressing
interest in the very large markets of Mexico
or Brazil. While some people in these other
countries could be outstanding as LATAM heads,
if the firm absolutely needs their LATAM
manager to have experience in Mexican or
Brazilian business, some candidates in these
countries might have a bit of a learning curve
in handling business in Mexico or Brazil.
"(Sigh) Well now,
Señor Bob, what do we do, since you're saying
that all of our choices are wrong?"
The point
here is that what always matters is the
individual candidate's capabilities and
the individual company's specific business
goals for Latin America. There is no
single easy solution. A
headhunter, HR Manager or hiring manager
should never base a Latin America hiring
decision simply on the place where the person
is located. When we do our
LATAM regional candidate-company matches, we
consider candidates from the entire
region. And yes, also including U.S. based
candidates.
What do
we look for when recruiting for Latin
America regional positions?
- we ask what are the specific
characteristics of the client's current
Latin American market development so far and
what are the firm's expectations for the
LATAM market in the next years.
- what has worked for the company? what has
not worked?
- what problems has the firm faced in the
region?
- to what extent would this person need to
directly develop customers and markets
across 20+ LATAM countries? Or would the
person's role be mostly about managing
national and regional distributors? Also,
how attentive and how effective have your
current distributors handled the region for
your firm?
- is very strong trilingual ability
(EN-SP-PT) really required?
- what specific countries (or regions in
those countries) are of greatest importance?
what regional customers need to be reached
now?
- what countries and markets does the firm
hope that the new LATAM Sales Head could
bring in?
- most critical of all: a good, trustworthy
communicator around whom a regional team
could be built or a sole contributor who
could be the cornerstone of business in
Latin America
- an empathetic personality who truly can
thrive beyond his or her familiar market or
country; someone who truly can see the many
opportunities in all of Latin America for a
company's business.
A few final notes.
A company needn't "cover" this entire region
all at once or with a full "Latin America"
designation. In the case of many firms, it
might be more efficient to have various
markets report to HQ. From such a report
structure, the best managers for a pan-LATAM
regional head could arise.
We are well
experienced in recruiting at the sub-region,
country-level, or regional country level. Such
positions might focus on territories like
"Latin America North," "South America,"
"Andean," "Central American," "Southern Cone,"
"Northern Mexico," "Central Mexico," etc.
Also, I apologize in advance to our friends in
the Caribbean where Spanish is not the local
language. We know that the "Latin America"
formulas don't fit properly. We also recruit in
your countries, and we plan in the future to
have a posting that particularly focuses on
recruitment in the Caribbean region.
June 26, 2023 - ©2026
Atlantic Research Technologies, L.L.C.
All rights reserved.
|
BizGeography101:
How Businesses Mis-imagine the World
Part 3 - EMEA
(Europe-Middle East-Africa)
This is the third
post in our four-part series covering the
topic of how companies often misunderstand
regions, countries and cultures to the extent
that they miss out on many business
opportunities,
One of the
regions that most corporations misunderstand
or miss out on a larger business potential
is the awkwardly named EMEA region, whose
name suggests that the regional EMEA
managers are equally adept at understanding
and developing business in the 100+
countries of Europe, the Middle East and
Africa. For most companies, however, the
scope of the EMEA job is almost always a
Europe-only role, often really a Western
Europe role, and sometimes only a one or two
country role. In such cases, the EMEA
appellation becomes a sort of grandiose
title inflation, sort of like Holy Roman
Emperor.
- Wouldn't it be clearer if there was a
Europe Head, a Mideast Head and an Africa
Head, who each could be experts in their
region's business?
- Isn't each component of EMEA complex
enough to have its own dedicated manager?
Who exactly
invented the concept of EMEA, a "market"
where its three main components are
extremely different from one another? There
used to be an idea that business in Africa
and the Mideast "naturally" flows through
London and Paris. Sadly, that might have
been the case in the 20th Century, but in
this century business is much more complex
EVERYWHERE, and the old London-Paris
Europe-Mideast-Africa axes are often being
replaced by links with Dubai, Amsterdam,
Frankfurt, Cologne, Zurich, Shanghai,
Guangzhou, São Paulo, Casablanca, Nairobi,
Cairo, etc. And within Europe, not many
Europeans outside of the UK or France would
agree that London or Paris are the capitals
that they answer to.
I should mention
here that I have known some people who truly
have had extraordinary careers building and
expanding business across large parts of all
the European, Mideast and African regions.
But such people are frankly quite rare, and
since this posting proposes to be about the
mistakes that companies make, rather than
about highlighting well accomplished
business leaders, I'll have to leave that
topic for another day.
If a
company chooses to have an EMEA Head, they
need to first think through where exactly
are their most promising customer markets,
in what countries these markets are to be
found, and what languages are necessary
for the EMEA head to make the most
effective impact on revenue.
The naive idea
that "English is the universal language of
business" or that "everyone speaks English
anyway" is a simpleton's recipe for removing
one's company from much greater business
opportunities. Yes, there are many people
who speak and understand English
extraordinarily well, and they might mostly
conduct business in English, even if neither
they nor their customers speak English
natively. But there are far, far more
decision makers (ie., your customers),
including at large corporations in the EMEA
region, whose English might be only
tolerable and only useful for things like
vacations in foreign countries. For this
vast group of your potential customers,
there are usually people in their own
countries, speaking in their local
languages, who are ready and able to "make
the sale." Even if your products are better
and your prices are better, you need to try
your best to reach most of the companies
that should want to buy
your product or services. For that, you
might have to take language into account
when hiring your EMEA Head or regional EMEA
managers.
I know,
I know, your company wouldn't do anything
foolish. Not like a certain U.S.
CEO who really doesn't feel comfortable
outside his English language universe, so he
set up the firm's first foreign office in
England, to cover ROW - "the Rest of the
World," the booby-prize winner for the most
obnoxiously lazy and ignorant conception of
world business. Here's the philosophy of
that great "thought-leader": "There's us
here... and then there's our one guy over
there... and there's... the Rest of the
World." I'm picturing just how thrilled
their potential customers would be to have
been included in such an exclusive group.
(sarcasm, followed by a heavy sigh)
Too many
companies are willing to give up great
markets to lesser competitors simply
because their managers are afraid that
things are "so different" in those foreign
markets.
If a company has
the opportunity to expand their business to
more customers while shirking from proper
expansion out of mere fear or ignorance,
they are only marking time before their
competitors take away their business,
including in their home market. So I implore
companies considering hiring managers in the
EMEA region to not surrender any markets
needlessly. New markets are constantly
expanding in EMEA countries, if only the
managers dared to call on customers in those
countries.
Our firm has
helped European firms expand their own EMEA
businesses, as well as foreign firms seeking
to enter or expand in EMEA markets. There is
a lot of complexity in our candidate-company
matches, but first and foremost, we look for
people who:
- have track records showing competence in
our client's product type and markets
- share the same business attitudes and
goals of our client-company
- are good at laying out a realistic
road-map of how to achieve the firm's
business mission
- have the right business attitudes and
understanding of customers in the target
countries in order to gain their trust and
business
- especially if the position involves
coverage of countries other than his or
her own, the candidate must be empathetic
in nature and be enthusiastic about doing
business in other countries and languages
and cultures.
The fine-tuning
of the ideal candidate profile for an EMEA
role would depend upon the specifics of the
business mission. Of course, nobody speaks
all the languages of the EMEA region. Of
course, nobody has personally worked in all
countries of the region. There always has to
be some flexibility on the part of the
candidate and the employer if the position
involves multiple countries, business
cultures and regions, but we try to find
people who check most of the "must have"
boxes and most of the "nice to have" boxes.
If a firm from
outside of Europe is seeking to establish an
EMEA office, we would look to what formula
would work best for our client - that is, in
what location could the firm best staff its
EMEA office in order to serve their EMEA
customers most effectively. There is no one
universal solution, and as in all hires,
what matters most is the individual
candidate's capabilities and how closely
they match the employer's unique business
mission.
***Notice:
Some foreign companies, particularly based
in the U.S., often falsely believe that a
way to start up or staff multiple
"offices" in Europe without having a legal
entity in Europe is to hire local people
in sales and other fields as
consultants. In the U.S. it
is common and legal for a self-employed
person to register as a business, and doing
so normally carries little or no stigma.
Costs, regulations, licensing, and
time-lines vary from state to state, but in
general it is a relatively easy thing to do.
In many European countries, however, it
might be very difficult if not illegal to
conduct business in the way described. In
some countries, for example, it might be
possible for a person to register as a
consultancy, but if only one client is to be
served, then that might not be acceptable,
as it could be interpreted as the person is
really an employee without the employer
registering legally.
It is therefore
necessary for a foreign firm wishing to
enter the EMEA market country to
consult local legal counsel in order
to understand clearly that specific
country's legal regulations. Also, compared
to the U.S., where there are many people in
sales and IT who work as independent
consultants, in countries such as Germany,
for example, this kind of non-employee
consultant status is generally not
considered desirable or even possible for
most candidates. Therefore, a foreign
company wishing to only operate in Europe
via sales consultants might find that their
choice of candidates could be severely
limited or restricted to only some countries
or regions, thereby potentially jeopardizing
the objectives of the larger business
mission.
***Finally, and
this point might seem too obvious, but it
stands necessary to point out. The countries
and regions of EMEA are very diverse, not
only in languages and business practices,
but also in laws and costs of doing
business. Many companies based outside of
Europe, we have found, believe that the
European Union is a "single market," which
to them might mean that all laws and
practices are more or less the same. The
conclusion by some of these companies then
might be a very simplistic notion: "since
the EU is basically the same market, then
the least costly plan would be to hire the
lowest paid employee, wherever that person
is based."
This is one of
the most "penny-wise, pound-foolish"
conceptions that churn around world
business. We will write a post in the future
about this idea soon, because it is so
widespread and so ruinous.
Details matter!
It's
important to note that even in a region
where there are many shared cultural
attitudes, such as the Nordic region,
often laws and practices in Norway, Sweden,
Finland and Denmark could be different
enough that a company basing out of one
country might have made a better success if
they operated out of one of the other Nordic
countries. In the Nordic countries we
typically seek out people who have had
successful business experience in more than
their own Nordic country. Strong English
fluency is the norm, but we also
additionally look for candidates with good
skills in more than one Nordic language.
The
Benelux countries share many
common trade policies, but the
Belgium-Netherlands-Luxembourg region has
five languages (Dutch, French,
Luxembourgish, German and Frisian).
- Skills in English vary, with many being
business-fluent in English - especially in
the Netherlands.
- Fluency in Dutch and French, along with
English, is highest in the Flemish region
and Brussels.
- In the Benelux region, business culture
can also vary significantly from province
to province, particularly in Belgium.
- German skills are highest in Luxembourg,
but that is the least populous country.
- In the Netherlands, French skills tend
to be weak. German is a language that most
Dutch people studied "back in high
school," but with which most people would
struggle to speak for business purposes.
- When we recruit in the Benelux region,
we normally seek out people who can reach
as many of the language communities as
possible. As far as recruiting Benelux
candidates who have German business
fluency, we have been blessed by
outstanding candidates in the Netherlands
and Belgium who have very strong German
skills, and these candidates have been
some of the most successful candidates
whom we have placed in larger European,
EMEA or DACH regional roles.
EU and
UK negotiations continue to make very slow
progress in normalizing trade between the
UK and EU member states,
complicating trade between not only the UK
and the EU, but even between Great Britain
and Northern Ireland and the Republic of
Ireland.
- This lingering issue, unfortunately, has
caused some companies to relocate their
EMEA HQ from UK locations to mainland
Europe.
- Another problem is that a very small
percentage of the UK candidate base speaks
major mainland European languages at a
business fluency level, thereby
potentially making it harder for many UK
candidates to penetrate and develop large
continental customer targets in Germany
and France, for example. In certain
industry sectors and markets, language
abilities beyond English might not be as
critical for success, however.
- ART has decades of recruiting highly
accomplished UK managers who have had
strong track records of success across the
EMEA region, with some of these candidates
in fact having good language skills in
EMEA languages other than English. When
assisting UK firms in expanding into
mainland European markets, or when
assisting non-European based firms to set
up in EMEA, we would discuss what our
client needs and then we would headhunt
the people most likely to succeed for the
client's goals.
Germany,
Austria, and Switzerland are thrown
together under a common roof as the "DACH"
Region, but even German business does not
exactly work like Germany is a single
country.
- Business culture in Hamburg, Cologne,
Frankfurt, Munich, Berlin and Dresden
could be quite different from one another.
- Austria's capital, Vienna, tends to
think of business opportunities in
Hungary, Czechia, Slovakia, Poland and the
Balkans before Germany.
- And Switzerland, which has four or five
national languages, one of which is
Standard German, is organized only loosely
on a federal basis, so laws and business
culture from canton to canton can vary
tremendously.
- In the DACH countries there are large
numbers of outstanding candidates with
skills beyond English and German, such as
Turkish and various Slavic languages,
making such candidates of special interest
if the EMEA role is contemplated as being
more than a mostly Western European
vision.
Southern
Europe is usually defined as France,
Italy, Spain and Portugal, often with
francophone Belgium and Switzerland added.
Greece sometimes is included in Southern
Europe, other times in Central/Eastern
Europe. And where to put Malta
and Cyprus in this puzzle? Maybe add Romania
too?
- Each Southern European country has
different languages and long standing
national and regional business cultures.
Finding someone who can be a good business
developer across these boundaries is not
easy. Too often companies from outside of
Southern Europe feel they've "covered" the
area with someone - anyone - who is from
one of these countries. But for us, that's
not good enough. The person cannot have
chauvinistic ideas about the other
countries and s/he needs to be
enthusiastic about delving into markets
other than one's own country.
- Business fluency in English is much more
common today than a generation ago, but
still less commonly found than in some
other EMEA regions. Ideally, we look for
truly multilingual candidates first. Those
that we have placed tended to be the
highest revenue achievers, because they
are accustomed already to accepting
different cultures.
- Strong differences in labor laws exist.
For example, in France, notably the simple
firing of a non-performing employee could
involve significant legal challenges and
costs. Salaries in France tend to trail
lower than those in the Benelux countries
and Germany, which normally would make
France a great base for most Southern
European offices. But the overall cost
--and fear-- of hiring in France by many
foreign firms often foils opportunities of
truly outstanding French candidates.
- The placement of the Southern Europe
office location nevertheless should be
situated where the target customers and
competitors are most typically based. And
it would be there where one should
identify the best candidates to run the
unit.
- It is also important to note that there
can be important cultural and business
differences between regions in France
(Paris, Grenoble, Lyon, Toulouse,
Marseilles), Iberia (Barcelona, Madrid,
Bilbao, Lisboa) or Italy (Milano, Roma,
Venezia, Napoli). But all these areas are
thrown together by business as "Southern
Europe," as if a uniform entity.
Central
and Eastern Europe is another key
EMEA region with significant country
differences in business practices,
languages, politics, laws and other issues.
- Some countries, such as Poland, are
experiencing good economic growth, and
certain pan-EMEA back-office functions or
manufacturing operations are also being
relocated to many smaller CEE countries.
- Some countries are often more oriented
to German business styles and German
business partners (such as Czechia,
Slovakia, Slovenia and Croatia), while
others are more generally national or
internationally oriented.
The
"MEA" part of EMEA is maybe easier seen as
two regions - Middle East/North Africa
(MENA) and Sub-Saharan Africa.
There is an extraordinary diversity of
languages, legal systems, business practices
and business opportunities across the Middle
East and Africa, so it really might be more
fruitful for an enterprise to hire separate
regional heads to cover various MENA and
Sub-Saharan Africa markets. It might at
first hand seem obvious to loop the mostly
Arabic-speaking MENA countries together,
while hiring one person to cover francophone
Africa and another the English-speaking
countries of Africa.
- But what about Turkey? Turkey
has a large manufacturing and service
economy, often with close ties to German
businesses. A Turkey based regional head
could serve multiple markets in the Levant
or Gulf States or farther afield.
- Dubai is in its own
right a world center of business
development and finance, and increasingly
in technological creativity. Some of the
most talented leaders of EMEA and the
Indo-Pacific region have been basing in
the UAE. The result is that Dubai is not
only a top HQ city for the Middle East,
but also as a global headquarters for
innovative startups and hi-tech firms.
- And African markets
today are not locked into linguistic or
regional boundaries as they might have
been in the past. A good Nairobi- or
Cairo-based manager, for example, might be
able to cover most of East Africa,
including Egypt. Many good
Africa-headquarted companies employ
internationally trained managers and
directors who routinely conduct business
across West, Central, North, Southern and
East African countries, regardless of
languages.
June
27, 2023 - ©2026
Atlantic Research Technologies, L.L.C.
All rights reserved.
|
BizGeography101:
How Businesses Mis-imagine the World
Part
4 - APAC (Asia-Pacific)
This is the fourth post in our series covering
the topic of how companies often misunderstand
regions, countries and cultures to the extent
that they miss out on many business
opportunities,
Our
background on the Asia-Pacific region.
The first region of the world that our firm
recruited in beyond our own region of North
America was the Asia-Pacific region. That was
in the early 1990's. Our first assignment was
to find a General Manager of an American
electronic components firm who would be in
charge of a 3,000 person factory. The
incumbent was an American expat whose workday
was largely spent squirreled away in his
office, rarely appearing on the factory floor.
I should add that he was not paid very well,
perhaps deservedly under the mindset that "you
get what you pay for."
Initially our
client wrongly felt that we should find a
local candidate at that salary level or lower.
We then recruited every GM, Plant Manager and
Manufacturing Director in the country's
semiconductor industry, and we presented the
top three candidates, based on their industry
experiences and management philosophies. Our
client ended up hiring the person we thought
was the best one - a local candidate working
at a competitor to our client, already with a
salary that was twice what our client paid
their incompetent incumbent expat. Our client
strongly preferred this candidate, and they
offered him a substantial raise to join their
firm, believing that he would be a great
investment. He was! His great turnaround
skills fixed the Philippines unit and his
management system served as a model for the
firm's first China plant. Our candidate
remained for more than 10 years on the job,
until he retired, a few years after the the
company was acquired by a top semiconductor
firm.
Since this series
focuses on errors that companies make in
recruiting in countries other than their own,
the main lessons from this client's case are
these:
- Salaries are always related to the
scarcity of suitable candidates and the
value that a particular candidate
potentially could bring to a company. If you
have a poorly performing manager at salary
X, maybe, but not always, that salary in
itself should not be seen as the default
salary for that job. The objective is to
hire a capable manager whose work will
impact revenue far beyond his or her salary.
The objective is not just to disburse X
amount of money to some office-holder. The
low salary in itself might be a reason why
only the "wrong candidates" are attracted to
that job.
- in Asia especially, many foreign and yes,
many local Asian companies as well, get
bitten by the "bargain fever" bug. The
notion goes something like this: "In foreign
country X, the average wage is a fraction of
what it is in our country, so when hiring,
do not offer more than the average wage for
the job." Here's the problem: a foreign firm
cannot afford to hire an "average manager"
to run their unit, unless their objective is
to run a company by the same standards as an
"average" local firm.
A
person who works at a locally owned firm in a
mid-level role in his or her own country often
has not gained the necessary skills or
business management outlook that most Western
and top Asian firms absolutely require. The
candidate pool for such companies is not going
to be an "average worker at an average
salary."
For
the foreign firm to be successful, they need a
person whose personal, educational and
corporate exposures have been more similar to
those of an average world employee of that
company. This is an issue way beyond English
skills. In a populous country, there might be
within a set industry, and within a single
city, a relatively small available candidate
pool that could be useful for a foreign
company. That relatively small group is
constantly being courted and hired by other
foreign firms, resulting in such candidates
being at very different salary levels from
"average" compatriots. So foreign employers
recruiting in an Asian country need to think
of "average national salaries" as
something different and apart from the kinds
of salaries that the firm might need to pay in
order to attract those candidates who are
actually capable of being the firm's key
managers.
- It cannot be over-emphasized that risk of
a key hire is minimized if the candidates
considered have worked at a competitor firm
and, ideally, in a very similar business and
corporate cultural mindset. This would or
should seem plainly obvious, but many
companies do not take such things into
account, and they later discover that their
key regional hire's management style is
inconsistent with that of HQ. In one case,
where we recruited a U.S. business unit CEO
for a multi-billion euro European firm, our
client strongly preferred not only
candidates who had worked for European
firms, but candidates who ideally had
familiarity with their specific business
culture (Nordic), because, according to
them, "our style is a little different."
Our client was
correct. A good American CEO who had worked
entirely for large American corporations
likely would come into that European-owned
U.S. business unit with very different
managerial attitudes and assumptions as to how
business "should be run." That would not
mean that such a candidate could not possibly
adjust. Rather, it means that a candidate who
had many years working for a corporate
structure and business culture that was closer
to that of the foreign employer's model might
be less of a risk in hiring. Asia would be no
different, nor would Europe. If there is a
foreign corporate owner, it is easier for both
the candidate and the employer if the
candidate had a track record working in a
similar corporate environment. That is not
always possible or necessary, but it can be
useful in bridging assumptions and
misunderstandings.
- In doing a recruitment search for a key
Asia-Pacific Head or manager, it is
important to never take the easiest route to
hiring. A simple online jobs advertisement
followed by a fast video interview and an
offer? Is that how you really want to hire a
General Manager to run your Asian business
or a Country Sales Director? All for the
sake of getting the task over with fast?
Please, for both the candidate and for the
company, it is important that the right
choice be made. There should be multiple
interviews with multiple regional and HQ
managers, so that both sides could get to
know one another well. The candidate must
start out with a similar approach to running
and expanding the business unit, but the way
to determine that is through careful
consideration, not speed.
- Experienced and capable expatriate
candidates might be the right choice for
some companies, but in most countries of
Asia there are outstanding local candidates
who might be even better at creating a
regional vision for the business. As with
any recruitment, a company must consider an
individual's personal track record and
capabilities. There is nothing about a
passport or nationality that automatically
conveys competence or success.
A
few decades ago a noteworthy world business
publication asked me, "Should being posted as
Asia-Pacific Director be considered a hardship
posting for an expat?" I was pretty shocked by
that question, and I told the reporter that
that question reminded me of the old whiny
complaint that some Western expats had that
"it's terrible that a cup of coffee at a hotel
in Tokyo costs $20." Such notions came from
the idea that "it's just so hard" for a
foreign manager to perfectly replicate his or
her life at home in Asia.
My
approach is this: if you are working in
another country and find it unbearably hard to
replicate your old life, then please quit your
job, for which you are undoubtedly paid more
than you would be at home, and get on the
first plane back home. Then your sufferings
could be alleviated and your job could be
filled by a person who really can focus on
what's important. Maybe even another expat!
Just
to address the all-important issue of the cost
of hotel coffee: eat and drink where local
people eat and drink. If they drink tea, drink
tea. If you cannot break yourself of the habit
of eating all your meals at your hotel,
then how can you really manage your region and
reach your customers? I know my comments here
are simplistic, but they point at a big
problem that many foreign companies have: is
your regional team really at the top of their
game?
Our firm has
recruited throughout the Asia-Pacific region -
from India to Southeast Asia to Greater China
to Northeast Asia to Oceania. We have
recruited in nearly all industry sectors in
the Asia-Pacific region. We recruit not only
in national capitals but also in most major
cities. We recruit local and expatriate
manager-level candidates. Typically our local
managers have worked at leading foreign firms
and they are fully English business-fluent,
with many being multi-lingual. Many local
candidates have studied at leading regional
and Western universities and business schools
and many have worked outside their own
countries.
When we are asked
by a company that wants to set up a new
Asia-Pacific headquarters, naturally the first
question that we ask is: where would your
Asia-Pac HQ be located? In one case, in May
1998, an American software company came to us,
seeking a VP Sales and Marketing for
Asia-Pacific, but they did not know exactly
where to base the position. They needed a few
days to think about where to locate their
office.
We asked them the
extent of the sales territory, in their
company's expectations, and they responded:
"From India in the west to Australia in the
east. So then we'd like it to be in the
center, in Indonesia." Indonesia is a great
country, but in May 1998 the country was
embroiled in furious political demonstrations
as well as horrible riots. Moreover at the
time it was not where the largest pool of
pan-Asia-Pacific software sales heads were to
be found. That was Singapore, and that is
where we recruited an outstanding VP Sales and
Marketing for our client.
Surprisingly, many
North American and European companies enter
the Asia-Pacific market without properly
understanding national cultures, or actual
business, economic or political realities.
Then, once settled in, sometimes too late,
they discover big problems with their choice.
That's why we try our best to work with our
clients early on to discover the best location
for their immediate and longer term plans for
the Asia-Pacific region.
Great candidates
for pan-Asia-Pacific roles could be found in
nearly any Asian country, but the ability of
that person to be most successful could be
held back by local political, cultural,
geographic, legal, or economic factors.
Ignoring reality is not good for business. And
sometimes a company has to make hard choices,
balancing pluses and minuses, as far as a key
Asia-Pacific recruitment.
In the
decades that our firm has recruited in Asia,
we have seen many positive changes, which
impact on the recruitment strategies of our
client companies.
- In general, the English language skill
level of managerial and staff-level
candidates has tremendously improved
in all Asian countries. In South Korea, for
example, managers with good English were not
easily found twenty years ago, but a
generation later, there are many excellent
bilingual candidates, often having been
educated or having worked in the U.S.,
Canada, Australia or the UK. Many also are
fluent in Japanese and Mandarin, making
those candidates very valuable for Regional
Head roles. There also are numerous
candidates in Korea nowadays with good
German or French skills, with many bringing
work experience or education from Europe.
- More importantly than just having good
English, is that the business training and
managerial outlook of many in the managerial
class is more international and
outward-looking. Managers are very clued in
as to what goes on in Silicon Valley,
Amsterdam, Munich, Dubai and the rest of the
world and they are often coming in with
best-in-class business styles, motivations,
and methods.
- Once very tightly controlled trade
policies in some countries, such as were
found in Japan, have eased, and it is now
easier for foreign firms' products and
services to compete on an equal footing with
local firms.
- There are more managers who have worked in
pan-Asian or regional Asian business models,
where it is common for business units to be
multiculturally organized and managed and
where there might be integration of
different departments and teams crossing
national frontiers. For employers from
outside of Asia this can be especially
helpful, because firms could expect to find
the best and the brightest managers who will
already have professional contacts and
colleagues across the APAC region. A small
or medium sized foreign company, powered
with that kind of manager in Asia, could hit
the ground running and be better equipped to
build a formidable APAC team
We have seen problems develop as well...
but those problems are creating new
relationships and new business opportunities
in many Asian countries.
- One country is implementing a great leap
backward, quite systematically, to the great
detriment of its populace, its neighbors,
and the world community. Decisions made,
especially in recent years, have wiped away
growth expectations for many local and
foreign businesses, taking with them career
opportunities for millions of talented
people and their families. Altogether, these
moves have in turn fundamentally caused
world businesses to look for alternative
regional solutions for their Manufacturing,
Supply Chain, Finance, R&D and other
operations.
Some points for foreign companies to consider
in staffing their Asia-Pacific business units,
including possibly redoing, realigning or
reassigning report structures:
- What if you base your company's APAC HQ in
a location where English skills in the
managerial class are not very common? Would
you have a sufficient number of suitable
candidates for your needs?
- What if English was very commonly
spoken - comforting to you in HQ - but the
location was at a long distance from other
Asia-Pacific markets, thereby adding costs
to sales efforts?
- What if you feel that you have found the
perfect Asia-Pacific location but the
standard of living in that country is much
lower than that of some wealthier Asian
countries? You could find that your Regional
APAC HR Managers and other APAC Regional
Heads might often conclude that "everyone is
overpaid" in those wealthier Asian
countries. Salary conflicts of this type are
common the world over, including Canadian or
UK salaries versus comparatively higher US
salaries.
In
cases of this type, often the local regional
managers will default to the position of not
considering candidates who earn more than
they, despite the differences in economies or
the urgency to find the best person for that
country. The result then is that often the
national sales manager chosen for the
wealthier country, for example, might be be
less experienced than what is needed, and
therefore might be less effective. In this
very frequent and very under-reported problem,
whole countries in the region might suffer or
there might be unusually high turnover in such
roles, a condition that might be rendered
unexplainable to HQ management.
- English skills alone do not matter if your
Asia-Pacific managers are not great two-way
communicators. What am I referring to?
Because the Asia-Pacific market is important
for the overall success of most foreign
companies, it is imperative that the local
managers not only be good at transmitting
headquarters' business culture and
expectations to the local staff, but that
the local Asia-Pac managers be empowered to
tell HQ about the regional staff's and
customers' needs and challenges. Although
times have changed rapidly in Asia, it still
is often relatively common in some cultures
for it to seem rude for a person to say "No"
to one's boss, or to tell the boss about bad
news. In fact, the world over, most people
are not usually encouraged to tell their
firm that they need to change strategies or
that the big boss made a mistake.
- There is one last frequent hiring error
that I'd like to mention in this post. It is
a mostly American tendency to recruit the
Asia-Pacific sales territory as if the
incredibly diverse Asia market were no
different than would be a recruitment for a
U.S. Midwest Territory Manager. In fact, I
have often been sent a standard U.S.
regional sales manager template job
description for Asia (as well as EMEA and
Latin America). I understand that the reason
for this, in part, is just that an opening
came up and the handiest JD was that of a
U.S. regional sales manager. That is not the
problem.
The
real problem is that many companies,
particularly in the U.S., think of other world
regions as "just another regional sales job."
And to make things go from bad to worse, often
such companies think that the same candidate
profiles and same business approach that might
work selling stuff in the U.S. to U.S.
customers would work in Asia or other world
regions. So a company that thinks it's a good
idea to put a person with five years'
experience in charge of the whole U.S. West
Coast market, ends up being surprised that a
similar profile doesn't work well in Asia,
EMEA or Latin America.
The
difference is that many U.S. firms exist with
skeletal staffs, and that business model is so
common in the U.S. that it might not seem odd
that a junior sales exec is sent out to call
on a CEO of another U.S. firm. But in Asia,
where the likely target customers are going to
be large firms, sending a junior sales person
will be received by a junior opposite number
at the customer's firm. This has to do, in
part, with a recognition of rank and hierarchy
in Asia, but also it is due to company size.
It simply would be ridiculous for a CEO of a
firm employing 10,000+ to have to sit down and
hear a sales pitch from an inexperienced sales
rep. The potential C-level customer in Asia
has a lot more productive ways to spend time.
Moreover,
from the customer's point of view, sending a
junior sales rep is, perhaps rightly,
interpreted as meaning that the foreign firm
does not adequately respect or appreciate the
customer. Other Western firms, by contrast,
might send an Asia Regional Director or a
well-known Country Manager to make that sales
call. They will get the sale, not the "plucky"
firm that is so poorly invested in Asia to
believe that a sales person a few years from
university graduation working out of a home
office should be getting the big sale.
There are
many Asia-Pacific organizational business
structures to choose from.
As tempting as it
might be to lop everyone into a single
Asia-Pac report framework, whenever possible,
we recommend that firms consider sectioning
off similar regions, unless the firm is small
or unless it would make more sense logically
to do otherwise.
These regional
chiefs might report to a sub-regional head or
directly to HQ, if that might work better. The
bottom line is that political, economic and
social differences in the Asia-Pacific exist,
as they do elsewhere, but ignoring these
matters for the sake of simplicity might be a
very costly error. Perhaps the most successful
sub-regional heads could compete for the big
job of Asia-Pacific Head. That could give a
firm time to evaluate individual and business
unit achievements, rather than rushing to find
an Asia-Pacific HQ "somewhere between Mumbai
and Sydney." ;-)
Some
sub-regional structures that we often
suggest:
--Northeast Asia:
Korea, Japan, Taiwan and Mongolia
--China plus Hong
Kong, or in sub-regions:
South
China (Hong Kong, Shenzhen, Guangdong &
Fujian, etc.)
Eastern
China (Shanghai, Jiangsu, Zhejiang, Nanjing,
etc.)
Northern
China (Beijing, Tianjin, Northeast, etc.)
Western
China (Chongqing, etc.)
--Southeast Asia:
Singapore, Malaysia, Vietnam, Thailand,
Indonesia, Philippines
--India and South
Asia
--Australia, New
Zealand, Pacific Islands
As we mentioned in
earlier articles in this series, the
ultimately correct recruitment strategy comes
with first reviewing what a company's goals
and resources and expectations are in the
region. The unique requirements, business
objectives and budget of each company is what
matters most. And as far as the candidate(s)
chosen for key Asia-Pacific managerial roles,
it is the individual, not the person's country
that matters most. Each country has
magnificent managers who "think beyond the
typical" and these are the candidates that we
most pride ourselves in identifying and
presenting to our clients for their key
positions.
July 5, 2023 - ©2026
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